Business Profile e²synergy

About Us

E²SYNERGY has capabilities to serve variety of clients and businesses to provide them business support 24/7 for the manageability of their overflow/redundant organizational activities. We offer 24-hour a day call center with the ability to personalize your businesses for inbound & outbound call center needs. Offering a full range of flexible call center services tailored to your businesses style.

We pride in ourselves and our commitment to impeccable customer service has pushed us to the cutting edge of the call center industry. With technology and highly skilled telecommunications professionals we are able to provide top-notch attention to each and every one of our clients as well as their customers.

All of our call center staff and call center management staff has complete thorough training prior to customer contact. Each must meet high standards of customer service and continue to meet the same standards during employment. Training is ongoing with periodic in-service training in customer service skills, technology related issues dealing with equipment used by each telecommunications specialist. Continued monitoring of calls made into our call center is screened for quality assurance thus assuring you of high quality customer care.

Our operators and call center management staff enjoy longevity with E²SYNERGY. We have consistent and committed people with us means your business gets committed to your customers/clients. Even to strengthen the services further each activity is process driven and hence least dependency on individual skills.

Call center services

E²SYNERGY being organized by highly trained and experienced management team is fully prepared to meet your entire call center needs. From basic live phone call center answering services to our inbound Customer Care and outbound telemarketing services that are in operation 24 hours a day 7 days a week. People with us have worked with many companies building dynamic programs for outsourcing their call center service needs. We offer many services including customer relationship management (CRM), offsite receptionist services, executive telephone secretaries, emergency dispatching, order taking, job applicant screening, classified ad response, test marketing, surveys and appointment taking and such other.

Our highly trained professionals provide timely answering of your businesses calls and satisfactorily managing business track and customer queries. Our call executives will handle your inbound and outbound telemarketing needs including credit card verification, technical support help desk, appointment setting and executive services.

We welcome all inquiries on our myriad of capabilities to serve your business communication needs. With a commitment to excellence and our experience we can meet your business communication expectations with enthusiasm, knowledge and professionalism.

Quality Management

“The notion that service level and quality are at odds is one of the most common and fundamentally damaging misconceptions in call center management. As service level deteriorates, more and more callers are likely to verbalize their criticisms when their calls are finally answered. Poor accessibility will rob the productivity of call center.

When you consider the components of a high-quality contact, the complementary relationship between accessibility and quality becomes even clearer. What if data is not entered correctly? What if the customer isn't confident that the contact was handled properly? What if the agent didn't capture needed and useful information about the transaction? These problems contribute to repeat contacts, escalation of contacts to supervisors and managers, and complaints.”

To get hold on the above completely, we have implemented TOTAL QUALITY CONTROL on the core areas of call center operations i.e. PEOPLE and PROCESS.

People

At the core of E²SYNERGY's service delivery process is its abundant pool of professionals with highly skilled, trained and motivated with excellent command over language. We have hired the best people in this area to make sure we have the proficiency required to provide an end-to-end service for our customers.

E²SYNERGY has always focused on hiring knowledgeable managers, to make the most of our talented staff to supervise our daily operations. Our technical staff supports our operational teams by empowering them with IT solutions and their domain expertise in process management and business migration.

We follow a stringent recruiting process. At E²SYNERGY, only the very best candidate gets selected. All the CCA's (customer contact agents) go through multiple rounds of interviews, which focus on spoken English, voice quality, soft skills, diction and willingness to learn. Upon selection the candidate is trained for a month in a vigorous training routine where the candidate is taught the nuances of the American & UK accent, gets familiar with the equipment he/she is going to use, trained to face any simple or complex situation that he/she might encounter as a Voice agent or the post he suits for.

Working in our call center is a career for our people. Our HR department ensures that the work is fulfilling and rewarding for them.

Our passion for quality and quest for continuous learning flows through the entire organization, top down.

Processes

E²SYNERGY benchmarks its business processes with best practices in the industry and are continually audited and re-engineered.

We work closely with our clients to learn their business and their expectations from us. At E²SYNERGY Quality compliance is an integral part of all its service delivery processes, which ensures consistent service and solutions.

A very effective Knowledge Management Strategy is our key to success in servicing from offshore. Our Knowledge Management check ensures that each agent response in case of a customer contact is fast, accurate and consistent.

We believe in the theory- what cannot be measured cannot be managed. We therefore define, quantify and measure every single Key Performance Indicator (KPIs) and more importantly the essential 'Critical to Quality' parameters (CTQs) to make sure we are there and exceed to our agreed Service Level Agreement with our clients.

Our Business Continuity Plan and our Disaster Recovery Plans also keeps us in a state of readiness.

Business Portfolio

The leading people of bpo has worked with this two projects which are basic tele services provider of States n bell south are isp providers too.

Wherein they  had experience of leading in customer support (inbound) n sales of various tele services and/along with isp (outbound)

BELL SOUTH ALONG WITH ISP.

The most agents were/are engaged with the following projects

25-28K INR PER SEATS FOR BREAK EVEN OUT BOUND OVER SALES.

FOR INBOUND 275-300 POUNDS

OUTBOUND 5 MIN – MAX 12 OVER ADV PAYMENT

INBOUND 5-7 MIN– MAX 15 OVER ADV PAYMENT